Letters+of+Complaint

This mini unit is designed to lead up to the 2nd Semester Common Assessment Task (CAT). We will run the CAT during a double lesson. (Date to be announced soon)

What we will do in this mini unit:
 * View a Clickview presentation on complaining. There is a nice section on writing letters of complaint
 * Complete activities related to this __video__
 * Practice a letter of complaint about a Mt Everest climbing expedition gone wrong
 * Complete the CAT.

This link is terrific resource for writing letters of complaint Letters of Complaint and More help writing a Letter of Complaint

Here's a guideline for writing a letter of complaint - specifically about a faulty product.

(for a faulty product)

 * Include your name, address, and home and work phone numbers.
 * Type your letter if possible. If it is handwritten, make sure it is neat and easy to read.
 * Make your letter brief and to the point. Include all important facts about your purchase, including the date and place where you made the purchase and any information you can give about the product or service such as serial or model numbers or specific type of service.
 * State exactly what you want done about the problem and how long you are willing to wait to get it resolved. Be reasonable.
 * Include all documents regarding your problem.

Sample Complaint Letter
> Title, if available > Company Name > Consumer Complaint Division, if you have no contact person > Street Address > City, State, Post Code > Enclosure(s) cc: (reference to whom you are sending a copy of this letter, if anyone)
 * Name of Contact Person, if available
 * Dear (Contact Person):
 * Re: (account number, if applicable)
 * On (date), I (bought, leased, rented, or had repaired) a (name of the product, with serial or model number or service performed) at (location and other important details of the transaction).
 * Unfortunately, your product (or service) has not performed well (or the service was inadequate) because (state the problem). I am disappointed because (explain the problem: for example, the product does not work properly, the service was not performed correctly, I was billed the wrong amount, something was not disclosed clearly or was misrepresented, etc.).
 * To resolve the problem, I would appreciate it if you could (state the specific action you want—money back, charge card credit, repair, exchange, etc.). Enclosed are copies of my records (include copies of receipts, guarantees, warranties, cancelled checks, contracts, model and serial numbers, and any other documents).
 * I look forward to your reply and a resolution to my problem, and will wait until (set a time limit) before seeking help from a consumer protection agency or the Better Business Bureau. Please contact me at the above address or by phone at (home and/or office numbers with area code).
 * Sincerely,
 * Your name

A __VIDEO__ TO VIEW media type="custom" key="26446932" Login Details: cmckenzie@stjohns.sa.edu.au Password: parrot12 __Now__ some worksheet activities to reinforce the concepts __Download__ the file, scroll to the Student Activity section.

Here's how the process will work:

 * 1) ===​You will get the CAT material during your double lesson;===
 * 2) ===You will complete a first draft of your response in that double lesson;===
 * 3) ===You will submit that draft to me​, BUT I WILL NOT BE DOING THE DRAFTING OF IT;===
 * 4) ===You will take your draft and edit it yourself - carefully and with TRACK CHANGES turned on;===
 * 5) ===You will submit your final copy by the end of the week. This final copy will include all the changes you have made to your first draft.===